Hotel Effectiveness

The only way to get your labor costs 100% perfect.


Is your staff well cross-trained?

Cross-training is absolutely essential in a hotel operation. You should always equip your staff with the necessary skills to perform tasks outside of their day-to-day job functions. This way, they will be able to lend a hand to other positions or departments in your hotel when the need arises (and the need will arise).

Hotels that cross-train their employees rarely have to worry that a particular job won’t get done or guest satisfaction will suffer because an employee is out sick, a department is overwhelmed or otherwise.

Do you have the key players you need at your hotel to make a well cross-trained, winning team? Download our Depth Chart to see where your employees stand and where there's room for improvement.


About the Author, Mike Martin

With over 16 years of experience working in the hotel industry, Mike is a seasoned executive with a talent for identifying opportunities and delivering solutions. He spent many years at InterContinental Hotels Group (IHG) in a variety of senior executive leadership roles including operations, marketing, and technology.

As Senior Vice President of Reservations & Guest Relations, he was recognized by the IAHI (IHG Owner Association) with its Distinguished Service Award for his service to the IHG franchise community.

At Hotel Effectiveness, he focuses on working with new and existing clients.

Here's what our customers say...

Helpes Control Labor Costs

"We have been in the business for 25 years and know how to operate high performing hotels. Hotel Effectiveness has helped us to control our labor costs. They are hotel professionals who get the hotel business."

Naren Shah, COO, Imperial Investments Group, Inc.

A No-Brainer For Overworked Managers

"We needed a system that was a no-brainer for overworked hotel managers. Hotel Effectiveness is really easy for our managers to use and ensures that they pay appropriate attention to watching their payroll."

Steve Shealy, VP of Operations, Image Hotels